Shipping policy

Shipping Policy

Thank you for shopping with us. This policy outlines how we handle order processing, shipping, pre-orders, and delivery.

📍 Processing Times

All orders are processed within 48 business hours, Monday–Friday, excluding bank holidays.

Please note:

During busy periods, dispatch times may be extended slightly.
As a small independent business, response and dispatch times may occasionally vary, but we always aim to fulfil orders promptly.

🕒 Pre-orders

Products listed as pre-orders will clearly state their expected release date and/or expected dispatch timeframe where available.

Please note that release dates and supplier delivery dates are subject to change. While we aim to dispatch pre-order items as quickly as possible once stock arrives with us, delays may occur due to supplier, manufacturer, courier, or distribution issues outside of our control.

If an order contains both in-stock items and pre-order items, the order will usually be held and dispatched together once all items are available.

If you would like in-stock items to be dispatched separately from pre-order items, please contact us before placing your order or as soon as possible after ordering. Additional postage costs may apply.

Where possible, we may choose to split an order into separate dispatches at our discretion, but this is not guaranteed unless agreed in advance.

If a pre-order item becomes unavailable, significantly delayed, or subject to allocation restrictions, we will contact you as soon as reasonably possible to discuss your options, which may include waiting for the item, substituting where appropriate, or receiving a refund for the affected item.

🚚 Shipping Method

All UK orders are shipped either via Royal Mail Tracked 48 or Royal Mail 2nd Class Large Letter.

Royal Mail Tracked 48 includes:

Full tracking from dispatch to delivery.
A delivery aim of 2–3 business days after dispatch.
Tracking details provided once your order has been shipped.

Royal Mail 2nd Class Large Letter, also referred to as Economy shipping, includes:

No tracking information.
A delivery aim of 5–8 business days after dispatch.

Please note: delivery timeframes are estimates and are not guaranteed.

💷 Shipping Costs

Shipping costs are calculated at checkout and clearly displayed before payment is completed.

📦 Packaging

We take great care to ensure all items are packaged securely.

Trading cards are protected using appropriate materials such as sleeves, toploaders, and padding.

Sealed products are shipped in protective packaging to minimise the risk of transit damage.

❗ Delivery Delays

We are not responsible for delivery delays caused by:

Royal Mail service issues or disruptions.
Weather or unforeseen circumstances.
High-volume periods, such as holidays, promotions, or major product releases.
Supplier or manufacturer delays affecting pre-order items.

Delays do not constitute grounds for a refund unless the item is confirmed as lost in line with Royal Mail claims procedures, or where otherwise required by your statutory rights.

📬 Shipping Address Responsibility

Customers are responsible for ensuring that all shipping details are accurate at checkout.

We are not liable for orders delivered to incorrect addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional postage costs may be required for redelivery.

📦 Lost or Missing Orders

If your order has not arrived within 7 working days of dispatch, please contact us.

We will:

Review tracking information where available.
Initiate an investigation with Royal Mail where appropriate.

An item will only be considered lost in accordance with Royal Mail’s claims process and timeframes.

Refunds or replacements will not be issued until:

The item is confirmed as lost by Royal Mail; or
A reasonable investigation period has passed.

📦 Damaged Items

If your order arrives damaged, you must contact us within 48 hours of delivery.

You will be required to provide:

Your order number.
Clear photographic evidence of the damage and packaging.

Claims will be assessed in line with our Refund Policy.

🔒 Condition of Goods

All items are sold as described.

Please note:

Minor cosmetic imperfections to outer packaging, such as shrink wrap or boxes, may occur during transit and do not automatically qualify as damage.
Sealed products that have been opened cannot be returned unless faulty.

Further details are outlined in our Refund Policy and Terms & Conditions.