Refund policy

Refunds and Returns

Refund Policy

C&D Gaming

Last updated: 11/06/2026

1. Your Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, you must notify us in writing at:

Email: info@cndgaming.co.uk

You then have a further 14 days to return the goods to us.

Refunds will be processed within 14 days of us receiving the returned goods.

2. Pre-orders

Pre-order items are products purchased before their official release date or before stock has arrived with us.

Expected release dates and dispatch timeframes are provided where available. These dates are based on supplier, manufacturer, or distributor information and may be subject to change.

If a pre-order item is delayed, we will aim to update customers as soon as reasonably possible. A delay to a pre-order item does not automatically qualify the order for compensation, but customers may contact us to discuss their options.

If a pre-order item becomes unavailable, significantly delayed, or subject to allocation restrictions, we will contact you as soon as reasonably possible. Depending on the circumstances, your options may include continuing to wait, amending the order where appropriate, or receiving a refund for the affected item.

Orders containing both in-stock and pre-order items will usually be held until all items are available for dispatch, unless otherwise agreed.

You may request to cancel a pre-order before it has been dispatched by contacting us at info@cndgaming.co.uk. If the order has already been dispatched, our standard cancellation and returns process will apply.

For sealed products, returns are only accepted where the item remains unopened, unused, factory sealed, and in the condition received, unless the item is faulty.

This does not affect your statutory rights.

3. Return Conditions

To be eligible for a refund:

Items must be unused.
Items must be returned in their original condition.
Sealed products must remain factory sealed.
Shrink wrap must not be removed or tampered with.

We reserve the right to refuse a refund if returned goods show signs of use, opening, or damage not caused during delivery.

4. Non-Returnable Items

We cannot accept returns for:

Opened trading card products.
Booster packs, boxes, or tins where shrink wrap has been removed.
Digital products or gift cards.
Items returned outside the cancellation period.

Due to the nature of trading card products, once opened, items cannot be resold and therefore cannot be refunded unless faulty.

5. Shrink Wrap & Packaging Condition

Trading card products are supplied in manufacturer shrink wrap.

Minor cosmetic imperfections to outer packaging may occur during distribution and transit, including:

Small tears or pinholes in shrink wrap.
Tight or loose shrink wrapping.
Minor dents or corner compression.
Light scuffs to outer packaging.

These do not affect the contents and do not constitute damage or grounds for refund.

We do not guarantee investment-grade or grading-quality outer packaging unless explicitly stated.

6. Faulty or Damaged Items

If your item arrives damaged or faulty:

Contact us within 48 hours of delivery.
Provide clear photographs of the packaging and product.

We will assess the issue and offer:

A replacement, where available; or
A full or partial refund.

We may require the item to be returned before issuing a refund.

7. Return Shipping Costs

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a tracked service, as we cannot refund items lost in return transit.

Where a customer cancels an online order within the statutory cancellation period, standard outbound delivery costs will be refunded in line with UK consumer regulations. Any additional amount paid for an upgraded or premium delivery service may not be refunded.