Terms and Conditions

C&D Gaming

Last updated: July 2026

1. About Us

C&D Gaming (“we”, “us”, “our”) operates this website.

Company Name: C&D Gaming Ltd
Company Number: 17042921
Registered Office: 16 Lon Rhymni, Gellihaf, NP12 2QZ
Email: info@cndgaming.co.uk

By using our website and placing an order, you agree to these Terms & Conditions.

2. Products

We specialise in genuine sealed trading card game products including Pokémon, Magic: The Gathering, Yu-Gi-Oh! and Disney Lorcana.

All products sold are:

100% authentic
Sourced from authorised UK distributors or reputable suppliers
Sold as described at the time of purchase

Images are for illustrative purposes only. Packaging design may vary slightly.

3. Pricing

All prices are listed in GBP (£) and include VAT where applicable.

We reserve the right to:

Adjust prices at any time
Correct pricing errors
Cancel orders where a clear pricing mistake has occurred

We are under no obligation to supply goods at an incorrect price.

If a pricing error affects your order, we will contact you before dispatch.

4. Orders & Payment

Submitting an order constitutes an offer to purchase goods. Your order is not accepted until we dispatch the goods (or, where applicable, notify you that your order is accepted). An automated order confirmation email is an acknowledgement that we have received your order and does not constitute acceptance of your order.

We reserve the right to:

Cancel orders suspected of fraud
Limit quantities per customer
Limit quantities or cancel orders where reasonably necessary to ensure fair distribution of limited stock or compliance with supplier allocation restrictions.

If we cancel your order, you will receive a full refund.

5. Pre-Orders

For pre-order items:

Release dates are estimates supplied by manufacturers and distributors and are subject to change without notice.
Delays outside our control do not constitute grounds for compensation
Pre-orders are accepted subject to supplier allocation. Where our supplier allocation is reduced or unavailable, we reserve the right to reduce quantities supplied, allocate stock fairly between customers, or cancel affected orders. Where this occurs, any amounts paid for unfulfilled items will be refunded in full.
Where demand exceeds available stock, allocation decisions may be made based on the following aspects, including but not limited to, order date, quantity ordered, previous purchasing history, or other factors that we reasonably consider fair.

Payment is taken at the time of order unless stated otherwise.

6. Dispatch & Delivery

We aim to dispatch all in-stock orders within 48 business hours of receiving cleared payment.

Our primary delivery partner is Royal Mail.

Orders containing lower value single cards with a total order value not exceeding £15 may be eligible for a Royal Mail Second Class delivery option. This service is offered as a more cost-effective alternative; however, it is untracked and delivery may take up to 8 business days from the date of dispatch.

All orders above £15 are dispatched via Royal Mail Tracked 48, with delivery typically taking 2–3 working days. Tracking details will be provided where applicable.

Business hours exclude weekends and UK public holidays.

During periods of exceptionally high demand (including major releases, promotional events or seasonal peaks), dispatch times may be slightly extended. We will communicate clearly where this applies.

C&D Gaming is an independent business. While we strive to respond to enquiries promptly, response times may occasionally be longer during high traffic periods.

Delivery time frames provided by couriers are estimates and not guaranteed.

We will work with our delivery partner to investigate any delivery issues before issuing refunds or replacements where appropriate.

Please ensure your delivery details are correct before confirming your order.

7. Returns & Refunds

Under the UK Consumer Contracts Regulations, you have 14 days from delivery to request a return for most items.

To qualify for a return:

Items must be unopened, unused, and in original condition
Sealed products must remain factory sealed

We cannot accept returns for:

Opened trading card products
Products where factory shrink wrap has been removed or tampered with
Items returned outside the 14-day window

Return postage is the responsibility of the customer unless the item is faulty.

Refunds are processed within 14 days of receiving returned goods.

8. Shrink Wrap & Sealed Product Condition

Trading card products are supplied in manufacturer shrink wrap.

Minor cosmetic imperfections to outer shrink wrap may occur during distributor handling and transit. These may include:

Small tears or pinholes in shrink wrap
Tight or loose shrink wrapping
Minor surface scuffs
Small dents or corner compression to outer packaging

Such minor imperfections do not affect the contents and do not constitute damage or grounds for return.

We do not guarantee “investment-grade” or grading-quality outer packaging unless explicitly stated in the product description.

9. Damaged or Faulty Items

If your order arrives damaged or faulty:

Customers should notify us as soon as reasonably possible
Where reasonably practicable, provide clear photographs of the issue

We will assess the issue and offer a replacement, partial refund, or full refund where appropriate.

10. Limitation of Liability

To the fullest extent permitted by law, C&D Gaming shall not be liable for any indirect or consequential loss including (without limitation):

Loss of profits
Loss of business
Loss of anticipated savings
Loss arising from onward sales or resale arrangements; or any other indirect or consequential loss.
Delays outside our reasonable control

Nothing in these terms excludes liability for death, personal injury, or fraud.

11. Intellectual Property

All website content including logos, branding, text and design elements are the property of C&D Gaming unless otherwise stated.

Trading card game names and associated trademarks belong to their respective owners.

12. Privacy

Your personal data is handled in accordance with our Privacy Policy.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Anti-Scalper & Automated Purchasing Policy

C&D Gaming reserves the right to protect product availability for genuine customers.

The use of automated systems, bots, scripts, or other software designed to place orders or reserve stock faster than manual purchasing methods is strictly prohibited.

We reserve the right to:

Cancel orders suspected of being placed using automated purchasing tools
Cancel multiple orders linked to the same individual, address, payment method, IP address, or account
Limit quantities per customer on high-demand products
Refuse service where we reasonably believe products are being purchased solely for resale at inflated prices or contrary to the intended fair distribution of products

Where an order is cancelled under this clause, a full refund will be issued.

We are under no obligation to honour orders placed in breach of this policy.

15. Lost Parcels & Delivery Issues

Once an order has been dispatched, responsibility for delivery lies with the courier. However, we will assist customers in resolving delivery issues where possible.

If your parcel is marked as delivered but has not been received:

You must notify us as soon as is reasonably possible to allow us to engage with our delivery partners and raise an investigation
You may be required to check with household members, neighbours, or your local delivery office
You may be asked to complete a lost parcel declaration

We reserve the right to:

Request proof of non-delivery
Allow the courier’s investigation process to complete before issuing a refund or replacement

Refunds or replacements for lost parcels will only be issued once the courier has confirmed the parcel is lost.

C&D Gaming is not responsible for:

Incorrect addresses entered at checkout
Parcels delivered to a safe place nominated by the customer
Parcels left in accordance with courier delivery instructions

Where an incorrect address has been provided by the customer, we are not liable for replacement or refund.

16. Force Majeure

We shall not be liable for delays or failure to perform where caused by events beyond our reasonable control including supplier shortages, manufacturer allocation reductions, transport disruption, strikes, acts of God, cyber incidents or government action.

17. Supplier Allocations

Certain products, particularly limited edition or newly released trading card products, are supplied to us subject to allocation by manufacturers or distributors.
These allocations are outside our control and may be reduced or altered after pre-orders have been accepted.
Where this occurs we reserve the right to: